Your insurance,
finally understood.
We support patients with many major U.S. and international private health insurance plans. Our team can help verify benefits, prepare claims documentation, and coordinate direct billing or reimbursement according to the patient's specific plan.
Family Clinic makes using American health insurance in Vicenza more straightforward. Our Medical Liaison team helps coordinate verification, documentation, and communication so you can focus on your care rather than the paperwork.
Major U.S. health plans supported.
We work with many major U.S. insurance plans. Before booking, send us your complete insurance information through WhatsApp so our team can verify whether your plan is supported, whether pre-authorization is required, and whether direct billing is available.
⚠️ Always verify your insurance before your visitCoverage and patient responsibility depend on your policy, network status, deductible, authorization requirements, and the service provided. Send us your insurer, policy or member number, plan type, and the front and back of your insurance card, if available. We will explain the information we receive from your insurer; final coverage decisions remain with the insurance provider.
Three steps. No surprises.
Before your visit
Send us your complete insurance information by WhatsApp or email. We will check whether your plan is supported, whether pre-authorization is needed, and what payment arrangements may apply. Any estimate is based on the information available from your insurer and is not a guarantee of payment.
At the clinic
If your insurer and plan support direct billing for the service provided, we will process the claim accordingly. If direct billing is not available, payment is due at the clinic and we will provide the documentation needed to submit a reimbursement claim, including an itemized invoice in English.
After your visit
If your insurer requests additional clinical or billing documentation, our team can help provide it with your authorization. We also remain available to answer administrative questions about the documentation we issued.
The paperwork is our job, not yours.
For American patients, dealing with insurance in Italy can become a second source of stress. Our Medical Liaison team helps reduce that burden through:
Discover Medical Liaison Services- Pre-authorization support
- Direct communication with U.S. insurers, with patient authorization
- Reimbursement documentation in English
- Standardized medical reports for international use
- Translation of medical records when needed
- Follow-up support for pending claims
Frequently Asked
Questions.
Straightforward, professional feedback about scheduling, results collection, billing documents, and diagnostic reporting rules.
Have a unique question?
Our dynamic clinic liaisons can confirm registration requirements or scheduling hours directly on WhatsApp.
Not sure if your insurance works here? Just ask.
Send us your complete insurance details on WhatsApp. We'll verify your coverage, explain what's covered, and tell you what to expect, before you book a visit.