Question 1

What is Family Clinic?

Accepted Answer

Family Clinic is an English-speaking private medical clinic in Vicenza, Italy. We serve the American community, international families, and Italian patients looking for timely, personalized care. We offer Primary Care, a range of medical specialties, on-site diagnostic services, and Medical Liaison support for American and international patients.

Question 2

Where is Family Clinic located?

Accepted Answer

Family Clinic is located at Via Fratelli Rosselli 58, 36100 Vicenza, Italy. We are approximately 9 minutes by car from the Caserma Ederle area and 13 minutes by car from the Camp Del Din area, depending on traffic. Detailed directions are available on our Contact page.

Question 3

What languages are spoken at the clinic?

Accepted Answer

Care is available in English and Italian. Our clinical and front-desk teams can assist English-speaking patients, and medical documentation can be provided in English when requested or clinically appropriate.

Question 4

Is Family Clinic part of the Italian National Health Service (SSN)?

Accepted Answer

No. Family Clinic is a private clinic. You do not need an Italian health card (tessera sanitaria) to receive care. Services are paid privately or processed through insurance when supported by the patient's plan.

Question 5

How do I book an appointment?

Accepted Answer

The fastest way to book is through WhatsApp at +39 320 221 6877. You can also call the same number or email info@familyclinic.health. WhatsApp allows us to review your needs, insurance information, and preferred appointment time in one exchange.

Question 6

How quickly can I get an appointment?

Accepted Answer

Many appointments are available within the same week, and Primary Care appointments may be available the same or next day. Availability varies by physician, specialty, and the nature of the request.

Question 7

Do you offer same-day appointments?

Accepted Answer

Same-day appointments are often available for Primary Care needs and urgent symptoms, depending on the physician's schedule and the type of care required. Contact us on WhatsApp to check availability. If your symptoms suggest an emergency, call 112 or go to the nearest Emergency Department.

Question 8

Do you accept walk-ins?

Accepted Answer

Family Clinic works primarily by appointment. This helps us reserve appropriate time for your consultation and prepare any required clinical or insurance documentation. Contact us on WhatsApp for the earliest available appointment.

Question 9

What are your opening hours?

Accepted Answer

Family Clinic is generally open Monday through Friday from 8:30 AM to 6:30 PM, with selected Saturday appointments from 8:30 AM to 12:30 PM, depending on specialist availability. Contact us to confirm the schedule for the service you need.

Question 10

Does Family Clinic accept American insurance?

Accepted Answer

Family Clinic supports patients with many major U.S. insurance plans, including TRICARE, Aetna, Cigna, Blue Cross Blue Shield, UnitedHealthcare, Humana, GEHA, and others. Whether a service is covered, whether direct billing is available, and whether pre-authorization is required depend on the patient's specific plan. Verification before the visit is always recommended.

Question 11

Will I have to pay at the visit?

Accepted Answer

It depends on your insurer, plan, and the service provided. If direct billing is available and approved, we will process the claim according to the plan's requirements. Otherwise, payment is due at the clinic and we will provide the documentation needed to request reimbursement. Deductibles, copayments, coinsurance, exclusions, or other patient responsibility may still apply.

Question 12

What if my insurance plan is not listed?

Accepted Answer

Send us your insurance information on WhatsApp at +39 320 221 6877. Our team will check whether we can support your plan before you book.

Question 13

Do you handle pre-authorization for U.S. insurance?

Accepted Answer

Our administrative team can assist with pre-authorization requests when required. Send us your insurance information, the requested service, and any relevant referral or clinical documentation. Authorization is determined by the insurer and is not a guarantee of payment.

Question 14

What medical services does Family Clinic offer?

Accepted Answer

Family Clinic provides Primary Care and a range of specialty services, including cardiology, orthopedics, gynecology, physiotherapy, psychology, psychiatry, nutrition, podiatry, pediatrics, endocrinology, pelvic-floor rehabilitation, and other selected services. We also provide supportive care such as clinical acupuncture, therapeutic massage, and occupational therapy, as well as on-site diagnostics including ECGs, echocardiography, ultrasound, Holter monitoring, laboratory tests, vaccinations, and Pap tests. Services and clinician availability may change; contact us to confirm the care you need.

Question 15

Do I need a referral to see a specialist?

Accepted Answer

Yes. A referral is required for specialist care at Family Clinic. If you do not already have one, book a visit with one of our Primary Care physicians. They will assess your condition and, when appropriate, issue the referral for the relevant specialist or treatment. We also accept valid referrals from other physicians or clinics; send us a copy by email or WhatsApp before booking.

Question 16

Do I need a referral to see a Primary Care physician?

Accepted Answer

No. You can book directly with a Primary Care physician. After evaluating your needs, the physician can provide a specialist referral when clinically appropriate.

Question 17

Are the doctors fluent in English?

Accepted Answer

Our physicians are fluent in English and can conduct consultations in English. Medical reports can also be provided in English. Italian is available for patients who prefer it.

Question 18

Can I bring my child to Family Clinic?

Accepted Answer

Yes. Family Clinic offers pediatric services, including well-child visits, pediatric Primary Care, school-related medical certificates, and developmental follow-up. Documentation requirements differ among schools and programs, so please send us the relevant form or requirements before your appointment. Some vaccines can only be administered through public vaccination centers under Italian regulations; send us your child's vaccination record so we can confirm availability.

Question 19

Will I receive my medical records in English?

Accepted Answer

Medical records, visit reports, laboratory results, and diagnostic reports can be provided in English. Our team uses clear medical terminology to facilitate review by physicians and insurers outside Italy.

Question 20

Can Family Clinic send my records to my doctor in the U.S.?

Accepted Answer

We securely provide your records directly to you so that you can share them with your physician or medical team. With your written authorization and the necessary contact information, we can discuss other secure transmission options where appropriate.

Question 21

Are Family Clinic prescriptions valid at Italian pharmacies and on the U.S. military base?

Accepted Answer

Italian pharmacies and U.S. military pharmacies may require different prescription formats and are subject to their own dispensing rules and formularies. Tell your physician where you intend to fill the prescription so the appropriate format can be prepared when possible. Acceptance remains subject to the pharmacy's requirements.

Question 22

How do I get to Family Clinic from the Caserma Ederle area?

Accepted Answer

Family Clinic is approximately 9 minutes by car (5.9 km) from the Caserma Ederle area via Viale Riviera Berica, or about 25 to 30 minutes by public transit using SVT bus E80 to Vicenza Autostazione and transferring to bus E04 to Via Riviera Berica 362. We can send detailed directions and parking information via WhatsApp before your visit.

Question 23

How do I get to Family Clinic from the Camp Del Din area?

Accepted Answer

Family Clinic is approximately 13 minutes by car (11.9 km) from the Camp Del Din area via Viale del Sole and Tangenziale Sud/Viale Annecy, or about 45 to 50 minutes by public transit using SVT bus 4 from Viale Ferrarin 58 to Piazzale Stazione and transferring to bus 8 to Via Einaudi 72. Detailed directions and parking information can be shared via WhatsApp before your appointment.

Question 24

Is parking available?

Accepted Answer

Yes. Free parking is available for patients at the clinic, subject to availability.

Question 25

Does Family Clinic arrange transportation?

Accepted Answer

Transportation may be arranged on request. Ask about availability and any applicable fee when booking.

Question 26

Does Family Clinic work with foreign healthcare and international systems?

Accepted Answer

Family Clinic is an independent Italian private clinic. We support American expats and international families through English-language care, insurance assistance, and Medical Liaison services. We are not part of a foreign government healthcare system, and any references to insurers, military installations, schools, or other organizations do not imply endorsement or affiliation.

Question 27

Can Family Clinic provide medical clearance for a return to the U.S. or another transition?

Accepted Answer

We may provide fitness-to-fly assessments, medical certificates, and English-language medical record packages when clinically appropriate. Requirements vary by airline, employer, school, authority, and destination. Send us the applicable form or criteria in advance so we can confirm whether we can provide the requested documentation.

The answers you need.
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About Family Clinic.

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Appointments & Access.

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US Insurance & Payment.

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Services & Doctors.

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Medical Records & Docs.

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Location & Logistics.

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US Expats & International Families.

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Ask your question directly.

The answers you need. In plain English.

About Family Clinic.

Have a unique question?

Appointments & Access.

Have a unique question?

US Insurance & Payment.

Have a unique question?

Services & Doctors.

Have a unique question?

Medical Records & Docs.

Have a unique question?

Location & Logistics.

Have a unique question?

US Expats & International Families.

Have a unique question?

Ask your question directly.

The answers you need.
In plain English.